Customer Support Executive Vacancy At SendMe Food Technology Limited
Job Description
Customer support / Customer fulfillment job vacancy available at SendMe Food Technology Limited in Ogun, Nigeria.
The Customer Fulfillment Agent is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner.
This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as retail sales representatives.
This includes but is not limited to processing orders, shipping, sending/receiving invoices, purchase orders, and collecting outstanding accounts receivable payments.
Skills:
- Accounting
- Adaptability
- Analyst
- Any Degree
- Any Diploma
- Back Office
- Basic Computer knowledge
- Client Management
- Collaboration
- Communication
- Communication Skills
- Computer Knowledge
- Computer Operator
- Computer Typing
- Data Entry
- Executive
- Financial
- Freshers
- Front Office
- Graduate
- Helpers
- Marketing
- MS Office
- Problem Solving
- Sales
- Sales Manager
- Staffing
- Support
- Task Management
- Trading
- Typing
Responsibilities
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Providing pleasant and professional interaction with customers via phone, email and SMS. Also, to walk-in customers.
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Receiving, processing, tracking and completing small and large orders for existing customer base.
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Managing a database for customer orders, invoices, and promotional activity.
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Assists with accounts receivables, billing and collection.
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Makes outbound collection calls.
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Minimises accounts receivable delinquency most especially by riders.
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Identifies issues attributing to account delinquency and discuss them with manager and finance.
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Daily communication, written & verbal, to FCA supervisors.
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Perform other duties as assigned.
Requirements
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OND / ND / NCE or equivalent experience.
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1 year of call centre or phone answering experience is an added advantage.
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Prior experience of parts management and inventory is an added advantage.
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Good understanding of Microsoft Office Suite.
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Highly organized, accurate, personable, with the ability to reflect empathy to customers.
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Ability to multitask.
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Strong communication skills & Self-motivated and organized.
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Work independently.
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Strong collaboration with other department staff.
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Acute attention to detail, Conflict resolution skills, Excellent Phone etiquette.
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Data entry Job.
Other Points
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The employee is primarily required to sit or stand up to 8 hours daily.
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The employee must frequently lift and/or move up to 75 pounds and stand for long periods of time.
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Work Hours: Monday through Friday, 8:00a.m. to 5p.m.
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Work environment is fast paced, high energy, and requires a strong ability to multitask, priorities work-related tasks, and work independently with little supervision.
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For further details visit company’s website www(dot)sendme(dot)ng
Job Summary
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