Customer Support Executive Vacancy At SendMe Food Technology Limited
Job Description
Customer support / Customer fulfillment job vacancy available at SendMe Food Technology Limited in Ogun, Nigeria.
The Customer Fulfillment Agent is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner.
This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as retail sales representatives.
This includes but is not limited to processing orders, shipping, sending/receiving invoices, purchase orders, and collecting outstanding accounts receivable payments.
Skills:
- Accounting
- Analyst
- Any Degree
- Any Diploma
- Back Office
- Basic Computer knowledge
- Client Management
- Collaboration
- Communication
- Communication Skills
- Computer Knowledge
- Computer Operator
- Computer Typing
- Data Entry
- Executive
- Financial
- Freshers
- Front Office
- Graduate
- Helpers
- Marketing
- MS Office
- Problem Solving
- Sales
- Sales Manager
- Staffing
- Support
- Task Management
- Trading
- Typing
Responsibilities
- Providing pleasant and professional interaction with customers via phone, email and SMS. Also, to walk-in customers.
- Receiving, processing, tracking and completing small and large orders for existing customer base.
- Managing a database for customer orders, invoices, and promotional activity.
- Assists with accounts receivables, billing and collection.
- Makes outbound collection calls.
- Minimises accounts receivable delinquency most especially by riders.
- Identifies issues attributing to account delinquency and discuss them with manager and finance.
- Daily communication, written & verbal, to FCA supervisors.
- Perform other duties as assigned.
Requirements
- OND / ND / NCE or equivalent experience.
- 1 year of call centre or phone answering experience is an added advantage.
- Prior experience of parts management and inventory is an added advantage.
- Good understanding of Microsoft Office Suite.
- Highly organized, accurate, personable, with the ability to reflect empathy to customers.
- Ability to multitask.
- Strong communication skills & Self-motivated and organized.
- Work independently.
- Strong collaboration with other department staff.
- Acute attention to detail, Conflict resolution skills, Excellent Phone etiquette.
- Data entry Job.
Other Points
- The employee is primarily required to sit or stand up to 8 hours daily.
- The employee must frequently lift and/or move up to 75 pounds and stand for long periods of time.
- Work Hours: Monday through Friday, 8:00a.m. to 5p.m.
- Work environment is fast paced, high energy, and requires a strong ability to multitask, priorities work-related tasks, and work independently with little supervision.
- For further details visit company’s website www(dot)sendme(dot)ng
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