Aristocrat Technologies Australia Pty Ltd

Field Service Technician Required To Work At USA

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Job Description


Aristocrat Technologies India Pvt Ltd urgently looking for field service technician to work in USA.

Need to work as field technician for various products like network tower, servers, mobile applications etc,.




  • Install, convert, troubleshoot, repair and/or remove as necessary Gaming Machines, Signs, and gaming controllers with little assistance.
  • Responsible to complete all installations and visitation scheduled by the Operations Manager, SDC, Supervisor or FSS.
  • Pre-Site surveys, follow schedule and perform service activities assigned.
  • Pre-Site surveys, follow schedule and perform service activities assigned.
  • Maintain inventory accuracy and follow parts inventory process for assigned service vehicle.
  • Provide customer support for parts purchasing advice through our national service support center.
  • Aid customers by telephone or in person regarding technical challenges and report on trends, needs and service challenges thru current CRM (Customer Relationship Management) and mobile apps.
  • Support Customer Advocacy for Aristocrat Products and Services by performing the basic requirements of the role.
  • Review pre-install documents to determine which parts will be needed to complete the installation.
  • Must be able to follow direction when given a task from management.
  • Gather and report accurately on service activities by utilizing field service management reporting tools.
  • Capture and document known issues and inform Operations Manager, FSS or Supervisor.
  • Prepare and obtain hardware sign-off, obtain RMA numbers for defective and unused equipment and then prepare for shipment.
  • Complete QFF forms for all defective equipment.
  • All employees are responsible for their personal safety and the safety of others.
  • Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
  • Follow all lawful employer safety and health rules.
  • Wear and/or use Personal Protective Equipment, when and how instructed.
  • Report hazardous conditions to management.
  • Report any job-related injury or illness to management and seek treatment promptly.


  • Basic network skills.
  • Individual should have basic communication skills and the ability to interact with direct management.
  • Must have basic verbal and written communication and customer service skills.
  • Must be able to read, write, speak, and understand English.
  • Must be able to work independently and be team oriented, organized, detailed, goal, and results driven. For every business issue identified, offers suggestions and resolutions for correction.
  • Must obtain ATI Master Certification within 180 days of employment.
  • Maintain ATI Master Certification on new product releases and internal programs within a directed time.
  • High School Diploma or its equivalent.
  • Demonstrate problem resolution skills and the ability to learn.
  • Working knowledge of Digital Electronics.
  • Familiarity with networking technologies and troubleshooting.
  • Understanding of Microsoft Office Suite products: Word, Excel, Outlook, etc.
  • Must be at least 21 years of age.
  • Must have a valid drivers license and insurable thru Aristocrats Corporate insurance program.
  • Must be able to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week.
  • Must be willing to work extended hours, on-call for dispatch and variable work shifts.
  • Must be flexible with your schedule and expect to travel
  • Must be able to work in a fast-paced environment and handle several tasks at one time.
  • Must be able to do a 2-man lift of 250lb game onto stands, minimum 50lb lift alone.
  • Must be self-motivated and self-disciplined. Has a relentless desire for Quality and Continuous improvement.
  • Must be able to obtain gaming licenses in all our approved gaming jurisdictions, Nevada Gaming Control Board (NVGB), a Passport and a valid drivers license with a clean driving record.
  • Must be able to maintain confidentiality of information regarding the company, company products and employee information.

Job Summary

Commission, Full Time Job Type
Salary Not Disclosed
Entry level High School Diploma or its equivalent.
Aristocrat Technologies Australia Pty Ltd


Aristocrat Technologies Australia Pty Ltd. From humble beginnings we’ve become a global leader in gaming content and technology, and one of the top mobile game publishers in the world. Ours is a resilient and diverse business.
View company profile


Building A, Pinnacle Office Park 85 Epping Rd North Ryde, NSW 2113 Australia Phone: +61 2 9013 6000

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