Job Description

Posted 3 months ago

Hiring for the position Operation Asst. Manager (Female) in a well-known Finance Consultant company in your city-Surat

Designation: – Operation Asst. Manager

Job Description:-

1. Client, Customer & People Management

2. Effective performance planning for self and team

3. Monitor employee activities and provide guidance where needed

4. Encourage a positive work environment and culture for all employees.

5. Prepare and send report to the Director of Operation.

6. Arrange training session for all team member once in a month

7. Schedule weekly meeting with leaders regarding their work and monthly task and report to Directors

8. To lead a team’s available resources in order to deliver a quality service to customers in line with agreed service standards

9. Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations

10. Handle escalations for the team

11. Building and maintaining effective internal and external relationships with clients, government officers & Bank

12. Team’s Career Planning/manage team performance & expectation

13. Ensures service, SLAs and KPIs are continually reviewed and expectations are met with optimum levels of quality & service delivery

14. Work as a Single point of contact for ops department

15. Quality and Process improvement Initiatives

16. Identifying and instilling best practice, processes and systems and drive continuous improvement environment

17. Planning, execution and monitoring of projects and standard systems

Required Key Skills:-

1. Business degree or related professional qualification

2. Excellent communication and negotiation skills

3. experience in all aspects of planning and implementing sales strategy

4. technical sales skills

5. knowledge of market research

6. experience in managing and directing a sales team

7. problem analysis and problem-solving

8. decision-making & meeting sales goals

Experience required: Minimum 4-5 Years of experience in Sales & Marketing

Interested candidates can share cv at hr@estabizz.com or WhatsApp at +917566998206

Regards.
Team HR

Estabizz Fintech Private Limited

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Requirements

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