Ishaq Group

Hiring For Customer Care Executive At Ishaq Group

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Job Description

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CSE – Customer Service Executive
Report To: Associate Team Leader/ Team Leader
Function : Operations

Functional Area: ITES / BPO / KPO / Customer Service / Operations
Education Qualification: – Minimum HSC (12th) passed + 6 months of relevant calling experience
– 10th + 2 years Degree /Diploma + 6 months of relevant calling experience
– Graduates +Fresher’s
– Exception to experience criteria on point 1 & 2 can be given if the candidate has Excellent
communication (spoken English & Hindi) skills
Work Experience: Relevant call handling experience in customer services/Sales / BPO/KPO
Industry Type: Customer Services/ BPO/KPO
Job Dimension:

Job Description: – Make or Receive inbound calls from the existing clients or prospective clients as per business
expectations
– Ensure complete and correct information is transferred to the customer on every call
– Should handle the customers confidently and assertively
– Ensure 100% customer satisfaction on all the calls handled and improve the overall CSAT
– Should be fine with rotational week offs as per the process requirement.
– Should be fine with all the shifts as per the company requirement.
– Ensure minimum login hours are met
– Meet the basic process metrics management like Attendance, Sale/Collections/Conversion, talk
time, break time, Login hrs, Productive Time on system, ACHT, C-SAT scores, Call quality scores,
Sales/Collection Score, Product test scores etc. as defined for his level.
– Reporting basic escalation to supervisor.

Knowledge & Skills: – Should be able to communicate in Hindi/regional language
– Should be able to understand and comprehend English/Hindi/Regional Language
– Should be able to speak professional and correct Hindi/Regional Language
– Clarity of Speech in Hindi/Regional language used
– Limited MTI affecting pronunciation/Understanding
– Process and product awareness
– Industry and domain knowledge
– Customer’s centricity
– Should have basic knowledge of operating computer – start, restart, shut down, different parts
– Basic shortcuts – CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc
– Should have basic typing knowledge.- 20 words per minute

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Skills:

Other Points

  • Company Details: ” Ishaq Group “. HAL Old airport road near Lela palace Bangalore, Karnataka, India.
  • Who We Are: We provide marketing services to startups and small businesses to looking for a partner for their digital media, design-dev, lead generation, and communications requirents. We work with you, not for you. Although we have great resources.
    We are headquartered in North Eastern France 19 associates location. across nine countries in order to best serve a client.
    We also provide SEO by driving high-quality traffic via white hat link building, on-page optimization, and off-page optimization.

Job Summary

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Full Time Job Type
Salary 10k - 25k INR
Entry level Any Graduate
Ishaq Group

About

Ishaq Group

Contacts

HAL Old airport road near Lela palace Bangalore, Karnataka, India. Phone: 08904045657

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