Job Description

Posted on June 12, 2024

Roles and Responsibilities for the CRM

o To be responsible for customer queries, feedback and complaints across various channel including phone calls, emails, websites, etc.,
o To make outbound calls to follow up on customer inquiries and provide support.
o To provide prompt, efficient and satisfactory responses to customer enquiries.
o To establish and maintain positive customer relationship.
o To assist in resolving product or service-related concerns and escalations.
o To engage proactively with new customers, providing clear explanations of services and products to ensure a smooth onboarding experience.
o To maintain the precise records of customer interactions and transactions.
Job Requirements
o Possess excellent communication skills
o Demonstrate the ability to handle customer inquiries and complaints with patience and empathy.
o Proficient in multitasking and problem solving.
o Proactive in approaching the new customers.
o Prior experience in customer service is advantageous.
o Support successful customer retention.
o A bachelor degree from a reputed institution
o Customer centric attitude to handle challenging client situations.

Skills: