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Support Executive Vacancy For Back Office Work

Viewed 98 times
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Skills:

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Responsibilities

  • Business / Customer Articulate communicate in a manner that is understood by clients end users
  • Connect with the customer through various channels including chat support
  • Learn & Follow the documented project guidelines as applicable
  • Provides status updates to Clients or their designees on matters previously reported.
  • Document & Track each transaction in the CRM/Application
  • Record/Logging relevant details regarding
  • Obtain Client feedback regarding the performance of IT services via appropriate and applicable means
  • Ensure 100% Customer Satisfaction.
  • Support the team in meeting & Exceeding the agreed SLAs with the customer
  • Answer inbound calls from prospects. Promptly respond to clients telephone inquiries and ensure that their needs are met with accuracy and professionalism
  • Listen actively and probe to determine client needs
  • Actively resolve client issues
  • Escalate issues when necessary

Requirements

  • Any Graduate Bachelors degree candidates can apply.
  • Applicant should have completed at least 2 years of relevant experience.

Other Points

  • Performance bonus
  • Leave encashment
  • Paid sick time
  • Paid time off
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Job Summary

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Full Time Job Type
Salary 15k - 30k INR
Entry level Any degree holders eligible
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About

Support Executive Vacancy For Back Office Work Viewed 98 times Sponsored JobNovo's Recent Job Searches customer executive jobs online sales executive jobs programming jobs career part time jobs Posted 12...
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Contacts

40/1 Tollygunge Circular Road, 3rd Floor, New Alipore, Kolkata, West Bengal 700053 Phone: +919830663552

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