Support Executive Vacancy For Back Office Work
Skills:
- Any Degree
- Back Office
- BPO
- Call Center
- Client Management
- Communication
- Communication Skills
- Executive
- Freshers
- IT
- Marketing
- Sales Manager
- Task Management
- Training
Responsibilities
- Business / Customer Articulate communicate in a manner that is understood by clients end users
- Connect with the customer through various channels including chat support
- Learn & Follow the documented project guidelines as applicable
- Provides status updates to Clients or their designees on matters previously reported.
- Document & Track each transaction in the CRM/Application
- Record/Logging relevant details regarding
- Obtain Client feedback regarding the performance of IT services via appropriate and applicable means
- Ensure 100% Customer Satisfaction.
- Support the team in meeting & Exceeding the agreed SLAs with the customer
- Answer inbound calls from prospects. Promptly respond to clients telephone inquiries and ensure that their needs are met with accuracy and professionalism
- Listen actively and probe to determine client needs
- Actively resolve client issues
- Escalate issues when necessary
Requirements
- Any Graduate Bachelors degree candidates can apply.
- Applicant should have completed at least 2 years of relevant experience.
Other Points
- Performance bonus
- Leave encashment
- Paid sick time
- Paid time off
Job Summary
About
Contacts
40/1 Tollygunge Circular Road, 3rd Floor, New Alipore, Kolkata, West Bengal 700053 Phone: +919830663552Similar Jobs
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