Technix Technology

Support Professional Job for BusinessBook Plus – Accounting software

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Job Description

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Key Responsibilities:

  • Provide timely and accurate support to users of BusinessBook Plus accounting software.
  • Troubleshoot technical issues and guide customers through problem-solving processes.
  • Ensure customer satisfaction by resolving queries related to accounting functions and software usage.
  • Conduct regular follow-ups with customers to verify the resolution of issues and gather feedback.
  • Collaborate with the development team to improve software based on user feedback.
  • Maintain up-to-date knowledge of accounting regulations and software updates.
  • Positive user experiences foster loyalty, crucial for the software’s market reputation and the company’s success.

Educational Requirements:

  • Bachelor’s Degree: Necessary in accounting, finance, business administration, or related fields.

Technical Skills:

  • Accounting Principles: Must understand standard accounting practices.
  • Software Proficiency: Should be familiar with BusinessBook Plus, ERP systems, and tools like Excel.
  • Data Analysis: Capable of analyzing financial data and generating reports.
  • Troubleshooting: Able to identify and resolve software issues.

Soft Skills:

  • Communication: Must communicate clearly and effectively.
  • Problem-Solving: Should think creatively and analytically to solve problems.
  • Attention to Detail: Needs to manage financial data with precision.
  • Customer Service: Must provide excellent support to customers.

Additional Skills:

  • Regulatory Knowledge: Should understand financial regulations and compliance standards.
  • Business Acumen: Needs general knowledge of business processes.
  • Continuous Learning: Must stay updated with the latest industry trends.

Skills Summary:

  • Key Skills: Accounting Software, BusinessBook Plus, Microsoft Excel, Financial Reporting, Troubleshooting, Communication, Problem-Solving, Customer Service, Regulatory Knowledge, Business Processes, Technical Documentation, Collaboration Tools, Adaptability.
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Skills:

Responsibilities

  • • Provide timely and accurate support to users of BusinessBook Plus accounting software. • Troubleshoot technical issues and guide customers through problem-solving processes. • Ensure customer satisfaction by resolving queries related to accounting functions and software usage. • Conduct regular follow-ups with customers to verify the resolution of issues and gather feedback. • Collaborate with the development team to improve software based on user feedback. • Maintain up-to-date knowledge of accounting regulations and software updates. • Positive user experiences foster loyalty, crucial for the software’s market reputation and the company’s success.

Requirements

  • TECHNICAL SKILLS: • Accounting Principles: Must understand standard accounting practices. • Software Proficiency: Should be familiar with BusinessBook Plus, ERP systems, and tools like Excel. • Data Analysis: Capable of analyzing financial data and generating reports. • Troubleshooting: Able to identify and resolve software issues. SOFT SKILLS: • Communication: Must communicate clearly and effectively. • Problem-Solving: Should think creatively and analytically to solve problems. • Attention to Detail: Needs to manage financial data with precision. • Customer Service: Must provide excellent support to customers. ADDITIONAL SKILLS: • Regulatory Knowledge: Should understand financial regulations and compliance standards. • Business Acumen: Needs general knowledge of business processes. • Continuous Learning: Must stay updated with the latest industry trends. SKILLS SUMMARY: • Key Skills: Accounting Software, BusinessBook Plus, Microsoft Excel, Financial Reporting, Troubleshooting, Communication, Problem-Solving, Customer Service, Regulatory Knowledge, Business Processes, Technical Documentation, Collaboration Tools, Adaptability.

Job Summary

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Bihar, India, Patna Location
Full Time Job Type
Salary 10k - 25k INR
Entry level Bachelor’s Degree: Necessary in accounting, finance, business administration, or related fields.
Technix Technology

About

Technix Technology is a leading Software Company helping businesses with Digital transformation, IT consulting, Data analytics, Product design, AI/ML driven solutions and Process automation. Our Digital transformation services are tailored to provide clients with the ability to meet the evolving market demands and ever-changing customer expectations.

Contacts

Patna, India - 801505 Phone: +917325007224

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