Vacancy Call For Lead Application Support Engineer
Job Description
The role will be responsible for providing technical support of all the application. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.
Skills:
- Accounting
- Client Management
- Communication
- Communication Skills
- Financial
- Staffing
- Support
- Task Management
- Trading
Responsibilities
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Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
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Provide 24×7 support for event monitoring, incident triage and escalation
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Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
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Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
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Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
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Provide support for change management approval, execution for DTCC’s production application services
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Client support team engagement to assist with application related incidents, client testing and integrations
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Disaster recovery test planning and execution – application environment review, shutdown, start, verification, troubleshooting
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Access administration for application access to DTCC’s production application services
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Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
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Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Requirements
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6 years of related experience minimum
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Any UG / PG degree
Job Summary
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